Table 3.
Patient Satisfaction Scores by Patient and Physician Characteristics
| Characteristic | Mean Overall Satisfaction | Mean Satisfaction with the Most Recent Physician Visit |
|---|---|---|
| Patients | ||
| Age, y | ||
| Less than 40 | 95.3* | 83.2* |
| 40–49 | 95.9 | 84.8 |
| At least 50 | 97.6 | 86.3 |
| Race/ethnicity | ||
| White | 96.2 | 86.5* |
| African American | 96.5 | 81.6 |
| Hispanic | 97.0 | 79.6 |
| Asian American/other | 94.0 | 78.9 |
| Difficulty communicating with phyiscian because of language barrier | ||
| Yes | 95.6 | 79.3* |
| No | 96.2 | 85.0 |
| Level of education | ||
| Less than high school | 96.8 | 80.0* |
| High school graduate | 96.9 | 83.4 |
| Beyond high school | 95.9 | 85.7 |
| Health insurance | ||
| None | 94.2* | 80.8* |
| Managed care plan | 95.8 | 84.0 |
| Commercial/private | 97.2 | 86.8 |
| Overall health status | ||
| Very good–excellent | 96.4 | 87.3* |
| Good | 96.0 | 82.0 |
| Poor–fair | 95.4 | 80.3 |
| Physicians | ||
| Gender | ||
| Female | 95.8 | 84.9 |
| Male | 96.4 | 84.7 |
| Work status | ||
| Full-time | 96.0 | 84.7 |
| Part-time | 96.8 | 85.4 |
| Percentage of time spent on administrative responsibilities | ||
| None | 95.4 | 83.1* |
| Less than 20% | 96.1 | 84.4 |
| At least 20% | 96.7 | 86.3 |
| Professional satisfaction | ||
| Very–extremely satisfied | 96.7* | 85.7* |
| Less satisfied | 95.3 | 83.5 |
*
p ≤ .005 for comparison within the category of patient or physician characteristics.