Table 4.
Patient and Physician Characteristics Associated with Patient Satisfaction*
| Characteristic | Overall Satisfaction, Regression Coefficient (95% Confidence Interval) | Satisfaction with Most Recent Physician Visit, Regression Coefficient (95% Confidence Interval) |
|---|---|---|
| Patients | ||
| Age, y | ||
| Less than 50 | −2.40 (−3.86, −.95) | −1.81 (−2.72, −.91) |
| At least 50 | — | — |
| Race/ethnicity | ||
| African American | −3.28 (−5.44, −1.12) | 1.21 (−0.12, 2.53) |
| Latino/Asian American/other | −4.29 (−6.19, −2.39) | 0.83 (−0.51, 2.17) |
| White | — | — |
| Overall health status | ||
| Very good–excellent | 6.17 (4.13, 8.21) | 1.41 (0.14, 2.69) |
| Good | 1.09 (−0.70, 2.89) | 0.51 (−0.82, 1.84) |
| Poor–fair | — | — |
| Health insurance | ||
| Managed care plan | −1.53 (−2.73, −.34) | −0.56 (−1.47, .34) |
| Commercial/private | — | — |
| Physicians | ||
| Work status | ||
| Full-time | −2.49 (−3.91,−1.06) | −1.17 (−2.21, −.13) |
| Part-time | — | — |
| Professional satisfaction | ||
| Very–extremely satisfied | 2.10 (0.73, 3.48) | 1.23 (0.26, 2.21) |
| Less satisfied | — | — |
*
The multivariate models adjusted for site of care, percentage of time that physician spent on administrative activities, and whether patients reported difficulty communicating with their physician because of language, in addition to all of the factors displayed here.