Table 2.

Sample Conversation

Line	Speaker	Statement
1.	Donna:	You may mention that to him next time,y’know, jus’ wri- write us a two
2.		or three-line transfer note would be helpful.
3.		(Jack laughs)
4.	Donna:	Like a chief complaint?
5.	Jack:	He thinks we steal his patients. He’saccused us of that before.
6.	Donna:	He can have’em.
7.		(Jack and team laugh.)