Table 2.
Average Satisfaction Scores by Respondent Characteristics
| Characteristic | Summary Satisfaction Score* | p Value† |
|---|---|---|
| Age, years | ||
| Less than 60 | 49.1 | < .01 |
| 60 or Older | 51.6 | |
| Gender | ||
| Male | 49.9 | .16 |
| Female | 50.3 | |
| Marital status | ||
| Married | 50.3 | .29 |
| Other | 49.9 | |
| Education | ||
| Less than high school | 49.6 | .58 |
| High school | 50.0 | |
| More than high school | 50.1 | |
| Income | ||
| $20,000 or less | 50.2 | .42 |
| More than $20,000 | 50.0 | |
| Insurance status | ||
| Private | 49.9 | .02 |
| Medicaid | 49.3 | |
| Medicare | 51.6 | |
| Other | 50.5 | |
| None | 47.4 | |
| Ethnicity/interview language | ||
| Latino/Spanish | 44.9 | < .01 |
| Latino/English | 48.6 | |
| White/English | 50.3 |
*
Overall satisfaction scores based on equally weighted average of the five satisfaction with communication questons normalized to a mean of 50 and SD of 10 (T-scores). Higher scores indicate greater patient satisfaction.
†
Statistical significance was determined with analysis of variance.