Table 3.
Patient Ratings of Communication by Health Care Providers
| Adjusted Proportions* | ||||||
|---|---|---|---|---|---|---|
| How Do You Rate … | Very Poor/Poor | Fair | Good | Very Good | Excellent/The Best | p Value |
| Medical staff listening to what you have to say | ||||||
| Latino/Spanish | 9.1 | 19.7 | 28.3 | 22.5 | 20.4 | < .01† |
| Latino/English | 4.9 | 12.3 | 23.3 | 26.0 | 33.5 | .12‡ |
| White/English (reference group) | 3.7 | 9.7 | 20.3 | 26.0 | 40.3 | |
| Omnibus test | < .01§ | |||||
| English-Spanish Latino equivalence test | < .01¶ | |||||
| Answers to your questions | ||||||
| Latino/Spanish | 6.7 | 19.9 | 30.2 | 23.2 | 20.0 | < .01 |
| Latino/English | 3.6 | 12.4 | 24.9 | 26.8 | 32.3 | .03 |
| White/English (reference group) | 2.7 | 9.7 | 21.6 | 27.0 | 39.0 | |
| Omnibus test | < .01 | |||||
| English-Spanish Latino equivalence test | < .01 | |||||
| Explanations about prescribed medications | ||||||
| Latino/Spanish | 10.3 | 20.2 | 29.6 | 20.2 | 19.7 | < .01 |
| Latino/English | 5.6 | 13.0 | 25.3 | 24.0 | 32.1 | .02 |
| White/English (reference group) | 4.1 | 9.9 | 21.8 | 24.3 | 39.9 | |
| Omnibus test | < .01 | |||||
| English-Spanish Latino equivalence test | < .01 | |||||
| Explanations about medical tests and procedures | ||||||
| Latino/Spanish | 12.9 | 23.1 | 30.3 | 18.3 | 15.4 | < .01 |
| Latino/English | 6.6 | 14.6 | 27.2 | 23.9 | 27.6 | .13 |
| White/English (reference group) | 5.2 | 12.1 | 24.9 | 24.8 | 33.0 | |
| Omnibus test | < .01 | |||||
| English-Spanish Latino equivalence test | < .01 | |||||
| Reassurance and support from your Doctor and support staff | ||||||
| Latino/Spanish | 12.0 | 25.0 | 30.3 | 17.6 | 15.1 | < .01 |
| Latino/English | 6.5 | 16.5 | 28.0 | 22.8 | 26.2 | .05 |
| White/English (reference group) | 4.8 | 13.0 | 25.1 | 24.1 | 33.2 | |
| Omnibus test | < .01 | |||||
| English-Spanish Latino equivalence test | < .01 | |||||
*
Results from ordinal logistic model controlling for age, and gender (model 1). Standard errors adjusted for medical group membership.
†
p Value for Spanish/Latino coefficient (reference white/English).
‡
p Value for English/Latino coefficient (reference white/English).
§
p Value for adjusted Wald test of Spanish/Latino coefficient = 0 and English/Latino coefficient = 0 (omnibus test).
¶
p Value for adjusted Wald test of Spanish/Latino coefficient = English/Latino coefficient.