Table 4.

Homeless Persons' Attitudes Regarding Medical Care Received by Site of Care ^*

Attitudes	Emergency Dept, % (n= 354)	Hospital-Based Clinic, % (n= 269)	Shelter or Drop-in Center, % (n= 193)	Community Clinic or Private Physician, % (n= 125)
Staff was respectful	84.2	93.1	93.3	88.2
Care received was helpful	80.3	87.2	84.1	85.7
Staff was sensitive to needs	76.5	88.4	88.2	86.6
All questions answered	78.4	82.5	80.0	83.3
Received all care needed without being referred	70.9	82.5	73.3	68.3
Had a long wait	31.6	31.9	23.3	31.0
Had a hard time getting there	6.6	7.7	3.6	8.8
Overall satisfaction score,† mean	72.8	75.3	77.7	75.5

^*Proportions answering definitely or mostly on a 5-point Likert scale.

^†The overall satisfaction score is the sum of 7 individual questions regarding the subject's perception of care received at a particular site. The scale is from 0 to 100 (highest is better). If the overall score had ≤2 missing values, the score was computed as follows: (7/(7−#Missing) multiplied by the overall score.