Table 2.

Example of scheme used to identify barriers to change and to suggest interventions to address them

Barriers to change	Data source	Interventions suggested	Rationale	Comments
Loss of income: Fee for telephone consultations 22 NOK compared to 110 NOK for ordinary visits (145 NOK for specialists in general practice).	Advisory group, guidelines panel, focus groups, brainstorming in workshops	Increase the fee for telephone consultations.	Telephone consultations should be preferred to ordinary consultations when it is safe and gives better service for patients. An increased fee addresses the financial disincentive.	We obtained funding from The Norwegian Ministry of Health and Social Affairs to evaluate the effect of increased fees for telephone consultations.