Table 2.

Reasons for dissatisfaction with diagnostic consultation: numbers, percentages, and details of categories

Reason for dissatisfaction	No	%
Specialist's attitude (dismissive, patronising, brusque, unfeeling, uninterested in  patient/condition, use of jargon, talking to colleagues while ignoring patient,  making patients feel of no consequence because of their age)	263	43.5
Lack of information or advice (about condition, prognosis, adjustment, low vision  aids, self help groups, counselling), lack of written information	262	43.4
Told nothing could be done	80	13.1
Problems with management (delay in getting appointments, paperwork/ correspondence lost, seeing different doctors).	71	11.7
Shocked by what they were told	47	7.05
Lack of time with consultant	41	6.85
Discharged after consultation	34	5.6
Condition not named	32	5.4
No opportunity for questions	21	3.5
Wanted second opinion	11	1.8