TABLE 2.
Global and Composite Satisfaction Measures: Means and Standard Deviations by Depression/No Depression
|
Depression (n = 15,399) |
No Depression (n = 105,456) |
Total (N = 120,885) |
|||||
|---|---|---|---|---|---|---|---|
| Mean | SD | Mean | SD | Mean | SD | d | |
| Global Ratings | |||||||
| Overall Health Plan Satisfaction (scale = 1–7) | 5.39 | 1.35 | 5.63 | 1.21 | 5.60 | 1.23 | .20 |
| Health Plan Medical Care Satisfaction (scale = 1–7) | 5.57 | 1.23 | 5.79 | 1.08 | 5.76 | 1.10 | .20 |
| Recommend Health Plan (scale = 1–4) | 3.05 | 0.81 | 3.16 | 0.76 | 3.15 | 0.76 | .14 |
| Switch Health Plan (scale = 1–4) | 3.04 | 0.86 | 3.14 | 0.78 | 3.13 | 0.79 | .13 |
| Composite Ratings(scale = 1–5) | |||||||
| Access to Care | 3.58 | 0.90 | 3.73 | 0.84 | 3.71 | 0.85 | .18 |
| Providers’ Delivery of Care | 3.77 | 0.90 | 3.90 | 0.80 | 3.89 | 0.81 | .16 |
| Plan Customer Service | 3.43 | 1.05 | 3.61 | 0.98 | 3.59 | 0.99 | .18 |
| Cost and Benefits of Care | 3.32 | 0.97 | 3.43 | 0.91 | 3.41 | 0.92 | .12 |