Table 2.
Median frequency (quartiles) of verbal behaviour
| Guidelines n = 10 | Implicit n = 11 | Explicit n = 8 | |
| Doctors | |||
| Information-giving | 31 (27–39) | 40 (37–57) | 42 (31–47) |
| Information-seeking | 6 (5–10) | 3 (3–5) | 7 (6–9) |
| Social talk | 1 (0–1) | 0 (0-0) | 0 (0–1) |
| Positive talk | 5 (3–9) | 6 (2–10) | 8 (6–9) |
| Negative talk | 1 (0–1) | 0 (0-0) | 0 (0–1) |
| Partnership building | 3 (3–4) | 3 (1–5) | 3 (2–5) |
| Registering other | 18 (12–23) | 9 (6–20) | 20 (13–25) |
| Pause | 6 (3–7) | 4 (1–6) | 1 (0–4) |
| Patients | |||
| Information-giving | 17 (12–21) | 16 (7–21) | 14 (12–21) |
| Information-seeking | 3 (1–5) | 3 (2–3) | 5 (2–9) |
| Social talk | 1 (0–2) | 0 (0–1) | 0 (0–2) |
| Positive talk | 12 (11–15) | 7 (5–18) | 12 (10–13) |
| Negative talk | 2 (0–3) | 0 (0–1) | 1 (1–2) |
| Partnership building | 0 (0–1) | 0 (0-0) | 0 (0–1) |
| Registering other | 15 (6–23) | 8 (2–18) | 11 (7–25) |
| Pause | 1 (1–4) | 1 (0–1) | 0 (0–1) |
Footnote: Items in bold indicate statistically significant differences across the arms of the trial using Kruskal Wallis tests. Doctors'behaviour: Information seeking χ2 = 11.2, df 2, P < 0.004 and Pauses χ2 = 6.1, df 2, P < 0.04. Patients' behaviour: negative talk χ2 = 8.7, df 2, P < 0.01.