Table 4.
Five Most Commonly Used Tools
| Tool | Total Time Spent (s) | % of Total Observation |
|---|---|---|
| Paper-based tools | 4,638 | 24% |
| Verbal Person Communication | 3,548 | 18% |
| Information System | 2,594 | 13% |
| Manual work | 2,366 | 12% |
| Phone | 1,408 | 7% |
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