Table 1.
Technical problems or limitations and socio-technical issues reported by residents
| Number of residents reporting problems, limitations or issues | |
|---|---|
| A. Technical problems | |
| A.1. Software trouble | |
| A.1.a. Synchronization trouble | 1 |
| A.1.b. Crash or freeze | 14 |
| A.2. Hardware trouble | |
| A.2.a. Defective battery or inadequate capacity | 4 |
| A.2.b. Hard reset | 1 |
| A.2.c. Screen trouble | 2 |
| A.2.d. Trouble opening or closing | 3 |
| Residents reporting at least one problem |
15 88,2% |
| B. Software & questionnaire limitations | |
| B1. Tracking function restricted to searches with opened hits | 2 |
| B2. Search engine limited to broad terms | 1 |
| B3. Empty hits e.g. link to hit on Internet | 1 |
| B4. Knowledge limitation | 1 |
| B5. No menu option to access favorite hits* | 1 |
| B6. No option for closing questionnaire | 1 |
| Residents reporting at least one limitation |
5 29,4% |
| C. Socio-technical issues | |
| C1. Questionnaire too time consuming | 11 |
| C2. Software dependency | 1 |
| C3. Potential response pattern | 1 |
| C4. Questionnaire-related discouragement | |
|
1 |
|
2 |
|
5 |
| C5. Preference for another source of information | 2 |
| C6. Trustworthiness of information | 1 |
| C7. Two questionnaire items perceived as similar (confirmation & reassurance) | 1 |
| Residents reporting at least one issue |
14 82,4% |
*
This function was available in the 2003 version of InfoRetriever (group 1) but not in version 2004 (group 2).