Table 2.
Validity of the instrument (Cronbach’s Alpha)
| Constructs | Physicians (n=93) | Nurses (n=174) | Secretaries (n=57) |
|---|---|---|---|
| USE
|
0.83
|
0.72
|
0.40
|
| User Satisfaction | 0.83
|
0.37
|
0.74
|
| Satisfaction with components |
0.77 |
0.83 |
0.84 |
| Perceived CIS Quality | 0.77
|
0.60
|
0.76
|
| Perceived Ease of Use |
0.87 |
0.82 |
0.94 |
| Response Time |
0.95 |
0.90 |
0.60 |
| Perceived CIS Usefulness
|
0.91
|
0.79
|
0.98
|
| Perceived Service Quality | 0.69
|
0.78
|
0.77
|
| Support Quality |
0.83 |
0.78 |
0.87 |
| Training Quality | 0.77 | 0.79 | 0.80 |