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Factors describing Service Quality - Means (SD)
| Physicians | Nurses | Secretaries | Total | P | |
|---|---|---|---|---|---|
| MSQ* | 3.41 (1.65) | 3.54 (1.74) | 3.98 (2.04) | 3.58 (1.78) | NS |
| MTQ* | 4.41 (1.72) | 3.90 (1.92) | 4.47 (1.89) | 4.16 (1.87) | <.05 |
| PCA* | 3.57 (2.18) | 3.98 (1.77) | 4.81 (2.16) | 4.01 (2.01) | <0.001 |
| OSQ* | 3.77 (1.38) | 3.79 (1.37) | 4.42 (1.51) | 3.90 (1.42) | <.01 |
MSQ=Mean support quality; MTQ=Mean training quality; PCA= PC availability at workplace; OSQ= Overall service quality
