Table 2.
Factor loadings of the 31 items according to the first exploratory factor analysis with oblimin rotation. Cronbach's alpha whole scale (α1), Cronbach's alpha of scale if item was deleted (α2), and item total correlation correcting for overlap (ITC) are displayed.
| nr | Item description | loading | α1 | α2 | ITC |
| Factor 1: Communication with nurses | 0.90 | ||||
| Q4 | Nurses treat me with respect | 0.68 | 0.89 | 0.69 | |
| Q5 | Nurses take me seriously | 0.50 | 0.88 | 0.72 | |
| Q6 | Nurses listened carefully | 0.52 | 0.88 | 0.77 | |
| Q7 | Nurses explained things clearly | 0.29 | 0.89 | 0.61 | |
| Q8 | Nurses spent enough time | 0.51 | 0.88 | 0.74 | |
| Q9 | Help as soon as you wanted | 0.53 | 0.89 | 0.64 | |
| Q12 | Nurses kept their appointments | 0.38 | 0.89 | 0.65 | |
| Q15 | Help with bathing as soon as you wanted | 0.73 | 0.89 | 0.60 | |
| Q17 | Help with going to the toilet as soon as you wanted | 0.93 | 0.89 | 0.60 | |
| Factor 2: Communication with doctors | 0.82 | ||||
| Q20 | Doctors treat me with respect | 0.86 | 0.79 | 0.64 | |
| Q21 | Doctors take me seriously | 0.81 | 0.78 | 0.72 | |
| Q22 | Doctors listened carefully | 0.80 | 0.78 | 0.72 | |
| Q23 | Doctors explained things clearly | 0.63 | 0.80 | 0.56 | |
| Q24 | Doctors spent enough time | 0.72 | 0.78 | 0.68 | |
| Q27 | Doctors kept their appointments | 0.74 | 0.80 | 0.54 | |
| Factor 3: Communication with general practitioner | 0.90 | ||||
| Q67 | General practitioner gave good advice | 0.94 | n.c. | 0.82 | |
| Q68 | General practitioner let me decide about treatment | 0.95 | n.c. | 0.82 | |
| Factor 4: Asking things more than once | 0.57 | ||||
| Q10 | Nurses asked same thing more than once | 0.87 | n.c. | 0.46 | |
| Q25 | Doctors asked same thing more than once | 0.85 | n.c. | 0.42 | |
| Factor 5: Communication about new medication | 0.59 | ||||
| Q35 | Patients in your room support you | 0.77 | 0.76 | 0.20 | |
| Q59 | Told what new medicine was for | 0.65 | 0.32 | 0.53 | |
| Q60 | Told side-effects of new medicine | 0.66 | 0.29 | 0.53 | |
| Factor 6: Environment hospital | 0.63 | ||||
| Q11 | Nurses gave conflicting information | 0.39 | 0.61 | 0.30 | |
| Q31 | Temperature room was pleasant | 0.45 | 0.57 | 0.39 | |
| Q33 | Environment room quiet at night | 0.63 | 0.56 | 0.41 | |
| Q34 | (Visitors of) patients in your room burden on you | 0.79 | 0.60 | 0.31 | |
| Q38 | Enough privacy | 0.43 | 0.57 | 0.37 | |
| Factor 7: Pain control | 0.76 | ||||
| Q56 | Pain controlled | 0.83 | n.c. | 0.62 | |
| Q57 | Everything done to help with pain | 0.70 | n.c. | 0.62 | |
| Factor 8: Rest items | 0.11 | ||||
| Q26 | Doctors gave conflicting information | -0.54 | n.c. | 0.06 | |
| Q32 | Bathroom clean | 0.65 | n.c. | 0.06 | |
n.c. = not calculated. With two items in one scale, Cronbach's alpha of scale if item is deleted (α2) can not be calculated.