Table 1.

Summary of Provider Ratings of the Helpfulness Potential.

Proposed Intervention rated using a 4 Point Likert scale anchored by 1= probably very helpful and 4= definitely more disruptive than helpful.	MEAN	STANDARD DEVIATION
Establishment of a consistent process or procedure for the "hand off" of diagnostic test results when a provider is absent or leaves the service.	1.58	0.31
A convenient process for providers to generate results letters to patients.	1.59	0.23
A convenient electronic verification when a provider views the diagnostic test result.	1.63	0.21
The establishment of a consistent SOP for results management and reporting by each clinical service.	1.68	0.24
Establishing the expectation for patients that all test results will be reported to them.	1.76	0.07
Periodic summary reports of patients with abnormal test results that have not received the anticipated clinical response (e.g. abnormal mammograms or elevated PSA).	1.78	0.24
A secure voice messaging system to patients for results reporting and instructions from providers.	2.02	0.17
Providing copies of all diagnostic test results directly to patients.	2.03	0.09
Providing, to the ordering service, summary monthly reports of abnormal labs specific to a diagnosis group (e.g. patients with CAD and LDL>110 or CXR with possible mass).	2.07	0.10