| Process | Affective | Content | None |
|---|---|---|---|
| 1. Social behaviour | 2. Agreement | 10. Asks questions — medical | 16. Others |
| 3. Paraphrase | 5. Showing concern | 11. Asks questions — social | |
| 4. Verbal attention | 6. Reassurance | 12. Gives info — medical | |
| 8. Giving direction | 7. Disagreement | 13. Gives info — social | |
| 9. Asking clarification | 14. Counsels/directs — medial | ||
| 15. Counsels/directs — social |
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