Difficulties registering with a GP: |
"The GP... says that I should go and get my letter from the home office before they should treat me, so I don't have GP" (2) |
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Difficulties making appointments due to language: |
"We didn't have telephone. But... reception say you don't come, you have to call. We can't speak on phone. If you see on the face it's easier" (5) |
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Refused access to GP when refused asylum- |
"I've received a letter saying that since you have been refused that we can not help you any more" (9) |
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Refusal of interpreter by the GP- |
"They said that we provide you interpreter in hospital but in GP we cannot provide you interpreter" (9) |
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Poor continuity of care- |
"Wood Green one is very nice... My Hendon [GP] was very, very, very good... [Then] I moved to Cranbourne; after I move again, I come [back to] Hendon; I come back my old GP." (10) |
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Experience of not having one doctor even at one practice- |
"I didn't know the real GP because they used to tell me this is your GP sometimes they find another person, sometimes you see another one (7) |
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Perceived stigma and discrimination- |
"I heard [a worker at a hospital] talking over the phone... [He said], " [I'm] playing a game and [I'm] just using story to claim asylum ... as [a] mentally ill [patient]."(3) |
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"Being an asylum seeker ... you feel people look at you as if you're not a human being [but] you're something different" (11) |
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"As soon as she [nurse] realised we were refugees she started not listening to us and treated us differently" (9) |