Table 4.

Utilisation of 30-Baht Scheme registered health services and user satisfaction

	30-Baht user fee
	Pay	Exempt	Total
Households (n = 61)#	Number (%)	Number (%)	Number (%)
Use of registered facility
Always	34 (77.3)	15 (88.2)	49 (80.3)
Often	3 (6.8)	2 (11.8)	5 (8.2)
Sometimes	5 (11.4)	0 (0.0)	5 (8.2)
Never	2 (4.5)	0 (0.0)	2 (3.3)
Households (n = 59)*
Health care access
≥better than before Gold Card	38 (90.5)	15 (88.2)	53 (89.8)
Same as before Gold Card	4 (9.5)	2 (11.8)	6 (10.2)
Utilisation of health services
Increased since Gold Card	21 (50.0)	10 (58.8)	31 (52.5)
Same or worse since Gold Card	21 (50.0)	7 (41.2)	28 (47.5)
30-Baht Scheme satisfaction
≥Satisfied	41 (97.6)	17 (100.0)	58 (98.3)
≤Unsatisfied	1 (2.4)	0 (0.0)	1 (1.7)

# = one respondent household was registered outside Khon Kaen municipality

* = three non-respondents