Table 4.
Total workload and costs of providing the service.
| Telephone option | Face-to-face only | Usual care | |
|---|---|---|---|
| Total number of consultations, n | 509 | 485 | 430 |
| Face-to-face, n (%) | 324 (63.7) | 470 (97.1) | 406 (94.4) |
| Booked telephone, n (%) | 72 (14.1) | 9 (1.7) | 19 (4.4) |
| Opportunistic telephone, n (%) | 113 (22.2) | 6 (1.2) | 5 (1.2) |
| Missed appointments | 83/407 (20.4) | 104/574 (18.1) | 77/430 (17.9) |
| n (% of all face-to-face appointments booked) | |||
| Abortive telephone calls | 274/459 (59.7) | 10/25 (40.0) | 3/27 (11.0) |
| n (% of all telephone calls attempted) | |||
| Total invitations issued, n | 800 | 1068 | 16 |
| Letter, n | 727 | 937 | 15 |
| Memos with prescriptions, n | 73 | 131 | 1 |
| Total service costs, £ sterling | £3982.23 | £4485.50 | £3340.41 |
| Costs per ‘active asthmatic’, mean (SD) | £6.66 (5.30) | £6.86 (5.94) | £6.00 (6.76) |
| Costs per asthmatic reviewed, mean (SD) | £10.03 (5.33) | £12.74 (5.68) | £11.85 (6.45) |