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. 2007 Apr 6;22(6):736–741. doi: 10.1007/s11606-007-0138-z

Table 3.

Dosage, Process, and Outcomes Measures

Dosage components* Mean (SD) per patient per year Number of patients Baseline Study Change
Amount, minutes 203.5 (268.2)
Direct time 97.1 (146.1)
Face to face 71.7 (130.5)
Calls 25.3 (41.8)
Indirect time 106.4 (142.1)
Frequency (number of services) 4.3 (6.4)
Duration (days of follow-up) 112.1 (104.4)
Breadth 2.6 (1.2)
Dosage summary (factors) 0.0 (1)
Process (%)
HbA1c testing adherence 768 50.0 70.2 +20.2
LDL testing adherence 1,223 65.0 76.0 +11
Outcomes, mean (SD)
HbA1c levels (%) 539 8.2 (2.1) 7.1 (1.6) −1.1 (2.0)
LDL levels (mg/dL) 693 187 (50) 155 (56) −32.5 (63)

*Calculated from 10,194 completed encounters

Breadth was the count of the following service categories: education, motivation, following protocols, communication/collaboration, community advocacy, and coordinating activities.