Table 5.

Multiple regression analyses of patient satisfaction with the physical environments of outpatient waiting areas across patient personal characteristics and visiting information (n = 680)

	Visual environment	Hearing environment	Body contact environment	Cleanliness (overall and restrooms)
Constant	-0.207	-0.319	-0.527	0.322
Gender (default: male)
Female	-0.040	0.005	0.142	-0.354***
Age	0.008*	0.007	0.007*	-0.001
Education (default: Undergraduate and above)
Senior high school	0.105	0.129	0.085	0.035
Junior high school	-0.015	0.010	0.089	0.095
Elementary school and below	0.104	0.134	0.474	0.244
Visiting frequency (default: First-visit patients)
Returning patients	-0.116	0.058	0.292**	-0.015
Visiting time (default: Morning)
Afternoon	-0.173*	-0.018	0.114	-0.162*

Note:

1. Patient salary and living areas (in city residents vs. outside city residents) showed no statistically significant relationships with their perceived physical environments of the medical waiting rooms in the univariate analysis and were not included in the multiple regression analysis.

2. *p < 0.05; **p < 0.01; ***p < 0.001