Table 1.

Table 1 Unintended Consequences Survey Questions ^∗

Question 1. More work/New work	We think of computers as labor saving devices, but we all know that sometimes they’re not. Are there examples in your institution of new kinds of work that you didn’t do before?
Question 2. Workflow	We have noticed in our research that when CPOE systems are in use, this alters how people do their work. Have you seen this?
Question 3. System Demands	The information system typically needs a great deal of support in terms of maintenance, training, updating order sets, etc. Has this been an issue in your organization?
Question 4. Communication	Communication is really important in clinical care. Have you seen any alterations in communication patterns because of CPOE?
Question 5. Emotions	We have seen many emotional responses to the system. Have you seen users express strong feelings about CPOE?
Question 6. New Kinds of Errors	CPOE has been proposed as a solution to patient safety issues, but may have created others. Have you seen new patient safety issues with CPOE?
Question 7. Power Shifts	We have noticed the balance of power may shift when CPOE is used. Have you noticed that at your organization?
Question 8. Dependence on Technology	As we become more dependent on technology, we’ve noticed that people may have a hard time when the CPOE system is not available. If your computer went down, would this be a significant issue for your organization?

^∗ All questions asked, “Is this important at all, Yes or No. If Yes, on a scale of one to five, with one being not at all important, and five very important, how important has this been?” (“No” was rated as 0).