Table 2.
Baseline Patient Characteristics, N = 111
| N/mean | %/SD | |
|---|---|---|
| Age | 55.3 | 12.8 |
| HbA1c | 9.3 | 1.8 |
| Female | 65 | 58.6 |
| Health literacy* | ||
| Limited | 52 | 53.6 |
| Adequate | 45 | 46.4 |
| Language† | ||
| English | 51 | 45.9 |
| Spanish | 46 | 42.3 |
| Cantonese | 13 | 11.7 |
| Insulin use | 40 | 36 |
| Oral medications | 100 | 90 |
| Poor or fair health status | 82 | 74 |
| Number of completed ATSM calls | 16 | 9 |
| Number of nurse callbacks | 10 | 7 |
HbA1c = hemoglobin A1c, ATSM = automated telephone self-management
*Health literacy was calculated using the short form of the Test of Functional Health Literacy for Adults (s-TOFHLA) for English and Spanish speakers (N = 97): limited = 0–22; adequate = 23–36. The s-TOFHLA is not available in Cantonese
†This refers to the language in which the intervention was delivered to the patient