Table 2.

Baseline Interview Questions—Prescribers and Office Staff

	Prescriber	Office Staff
When in the encounter do you typically give a prescription to the patient?	X
What happens when a prescription renewal request arrives?	X	X
Create a workflow diagram for this process with the interviewee. Use the existing workflow diagram to make sure that all steps are covered.
What happens when a drug that you/a clinician prescribe is not covered as expected by the patient’s insurance?	X	X
Create a workflow diagram.
Do you have any resources to help you keep track of what medications are covered by different plans? Helpful? Used often?	X
What happens when you find out from the pharmacy that a prescription interacts with something else the patient is taking or that the patient is allergic?	X
Create a workflow diagram.
What happens when you find out “prior authorization” is required?	X	X
Create a workflow diagram.
Are your chart notes dictated and transcribed or handwritten?	X
How do you maintain a list of current medications? How complete is it?
Do you use flow sheets or reminder systems?
Tell me about the last time there was a breakdown in the usual routine relating to prescriptions.	X	X
How did different people react?
Your practice will be implementing an electronic system for handling prescriptions. What are your thoughts about this?	X	X
What do you know about it?
What impact do you think this change will have on your work?
What are your hopes for this change?
What concerns do you have about this?
How was the decision made to move to e-prescribing?	X
What was your role in that decision?
How did you find out about the upcoming e-prescribing implementation?		X
Under what conditions could you authorize a renewal without needing to wait for the clinician?		X
How does this process vary by clinician?
How does all of this work around prescribing fit into your typical day in the practice?		X
What happens with this process (i.e., prescribing) if you are not here?		X