Table 6.

Feedback from Open-Ended Questions

Feedback Category	Frequency (n)	Valid Percentage (%)
Strengths of Clinic/Physiotherapist	84	100
Friendly (helpful, caring, polite)	72	85.7
Professional (knowledgeable, skilful)	64	76.1
Flexible Opening Hours	30	35.7
Convenient Location	18	21.4
Staff (personal, approachable)	7	8.3
Weaknesses of Clinic/Physiotherapist	48	100
Location (parking, access via stairwells)	13	27.0
Premises (old premises, untidy)	12	25.0
Privacy	8	16.6
Too Busy (answering calls/doors)	4	8.3
Treatment Cost	3	6.2
Survey Instrument Feedback	15	100
Repetition of questions	9	60.0
Ambiguous	8	53.3
Time consuming	6	40.0