Table 1.

Factor Naming and Reliability Analysis of Constructs

Constructs	Factor Naming	Cronbach's α (> .6)
Technology-based Service Encounters
	E-workflow (the Online Appointment System Service)	0.832
	E-facility (the Electronic Medical Record)	0.912
Service Quality
	Reliability	0.891
	Credibility	0.862
	Customization	0.811
	Convenience	0.912
Patient Satisfaction
	Patient Satisfaction	0.816
Network Security
	Confidentiality	0.802
	Integrity	0.815
	Certification	0.803
	Non-repudiation	0.862