Table 2.

Discriminant Validity of Constructs

Technology-based Service Encounters
Factors/	E-workflow (the Online Appointment System Service)
E-facility (the Electronic Medical Record)	31.07
Service Quality
Factors/	Reliability	Credibility	Customization
Credibility	171.13
Customization	193.61	176.45
Convenience	212.23	237.61	252.93
Network Security
Factors/	Confidentiality	Integrity	Certification
Integrity	138.15
Certification	65.24	78.17
Non-repudiation	71.31	75.32	62.54

Note. The Δχ² value between every two factors is > 3.84 in every construct.