Table 3. Numbers and percentages of women who agreed/strongly agreeda with various statements concerning their appointments.
| Statement | Aspect of consultationb | Novel service (community clinic) low-risk women | Novel service (community clinic) moderate/high-risk women | Novel service (regional clinic) moderate/high-risk women | Standard service (regional clinic) moderate/high-risk women |
|---|---|---|---|---|---|
| (a) I was told about my risk of developing cancer in words that I could understand | C | 31 (91.2%) | 77 (98.7%) | 54 (96.4%) | 82 (95.3%) |
| (b) After the consultation I have a good idea of what changes in my health I should seek medical advice about. | C | 20 (64.6%) | 67 (85.9%) | 47 (85.5%) | 65 (82.3%) |
| (c) At the consultation I was told all I wanted to know about my family history of breast cancer | C | 26 (74.3%) | 71 (93.5%) | 47 (84.0%) | 81 (92.0%) |
| d) The person I saw was very good at explaining the reasons for any medical tests which may be necessary | C | 22 (81.4%) | 67 (95.7%) | 48 (88.9%) | 76 (93.8%) |
| e) I feel I understand pretty well the plan for helping me | C | 14 (56.0%) | 67 (94.4%) | 52 (96.3%) | 79 (93.0%) |
| (f) I was given a chance to say what was really on my mind | A | 30 (88.2%) | 64 (90.1%) | 46 (86.7%) | 74 (85.0%) |
| (g) I really felt I was understood | A | 22 (64.7%) | 63 (87.5%) | 43 (82.7%) | 69 (84.2%) |
| (h) After the consultation I felt much better about my problems | A | 16 (53.3%) | 46 (69.7%) | 39 (78.0%) | 59 (76.6%) |
| (i) I felt the person I saw really knew how upset I was about my family history | A | 19 (63.3%) | 42 (75.0%) | 35 (79.5%) | 41 (64.0%) |
| (j) I felt free to talk about private thoughts | A | 23 (71.9%) | 46 (70.8%) | 37 (77.1%) | 48 (64.0%) |
| (k) I felt accepted as a person | A | 32 (91.4%) | 64 (91.4%) | 50 (92.6%) | 74 (93.7%) |
| (l) I felt that my problems were not taken seriously | A | 24 (75.0%) | 63 (92.7%) | 43 (89.6%) | 79 (96.3%) |
| (m) All the problems I mentioned were looked into | B | 21 (70.0%) | 57 (86.4%) | 38 (90.5%) | 60 (86.9%) |
| (n) I felt the person I saw did not spend enough time with me | B | 32 (94.1%) | 74 (94.9%) | 54 (96.5%) | 79 (94.0%) |
| (o) I was satisfied with the advice I was given about the courses of action I could take. | B | 19 (59.4%) | 75 (97.4%) | 49 (90.8%) | 75 (88.2%) |
| (p) The person I saw seemed rushed during the consultation | B | 33 (97.0%) | 75 (96.2%) | 54 (96.4%) | 80 (94.1%) |
| (q) The person I saw gave me too much information too quickly | B | 30 (85.7%) | 69 (88.5%) | 49 (87.5%) | 82 (94.3%) |
a
or disagreed/strongly disagreed items l, n, p, q.
b
A=affective aspect (doctor/nurse listens, understands and is interested); B=behavioural aspect (doctor/nurse competence); C=cognitive aspect (amount and quality of information provided by doctor/nurse).