Table 2.

Contents of Mail-out System Survey questionnaire

Section in the questionnaire	Summary of contents
Organisational influence	AGPAL* accreditation status, discrete funding for chronic illness care, claim for Enhanced Primary Care (EPC) items through Medicare, use of business plan/performance indicators.
Community linkages	Chronic disease related programs running in the community, partnership with other community organisations (through what kind of project or activity), networking with outside organisations.
Self-management support	Use of peer/group education sessions, use of interpreters, teaching aids/resources (videos, posters, models, illustrations, and pamphlets), self-care facilities (weighing scales for the public).
Clinical decision support	Use of best practice guidelines
Delivery system design	Numbers of staff (nurses, Aboriginal health workers, general practitioners, district medical officers, administration/support personnel), gender composition, Indigenous status of staff, duration of employment, years in Indigenous health; details of visiting services (types, frequencies, and adequacy); staff shortage; availability of relief staff; roles of health care team members in relation to chronic illness care; and pharmacy systems.
Clinical information systems	Types of disease register/recall and reminder systems used, software used, computer training.

* Australian General Practice Accreditation Limited.