Table 1.

Mean level of the students perceptions, expectations and service gaps in five SERVQUAL dimensions

Service Dimensions	Perceptions	Expectations	Service gaps	Paired T-Test
				t	P
Assurance	3.23 ± 0.64	4.13 ± 0.78	-0.89 ± 0.91	-16.8	<0.001
Responsiveness	2.78 ± 0.70	3.92 ± 0.86	-1.14 ± 1.03	-18.9	<0.001
Empathy	3.07 ± 0.69	4.03 ± 0.87	-0.95 ± 0.91	-17.9	<0.001
Reliability	3.37 ± .061	4.07 ± 0.77	-0.71 ± 0.81	-15.1	<0.001
Tangibles	3.10 ± 0.79	3.94 ± 0.91	-0.84 ± 1.05	-13.9	<0.001
Total service quality	3.13 ± .054	4.03 ± 0.75	-0.89 ± 0.78	-19.6	<0.001