Table 5 Effects of experimental factors among subgroups on respondents' perception of care as bad or very bad.

Subgroups of respondents	Odds ratio (95% CI)
	Slow responsiveness to error	Non‐disclosure	Serious consequences
Sex
Female	2.6 (1.7 to 3.8)	2.2 (1.5 to 3.3)	3.6 (2.4 to 5.4)
Male	2.9 (2.0 to 4.4)	1.9 (1.3 to 2.8)	3.3 (2.3 to 4.9)
Age (years)
18–44	3.8 (2.3 to 6.2)	3.7 (2.2 to 6.1)	4.5 (2.7 to 7.6)
45–64	1.9 (1.2 to 3.3)	2.1 (1.3 to 3.5)	2.8 (1.7 to 4.7)
65+	2.7 (1.8 to 4.3)	1.3 (0.9 to 2.1)	3.5 (2.2 to 5.3)
Nationality
Swiss	3.3 (2.3 to 4.6)	1.9 (1.4 to 2.7)	4.2 (3.0 to 6.0)
Not Swiss	2.1 (1.3 to 3.2)	2.2 (1.4 to 3.4)	2.4 (1.6 to 3.8)
Felt downhearted and blue
All/Most/Some of the time	2.9 (1.9 to 4.3)	2.4 (1.6 to 3.6)	3.6 (2.4 to 5.4)
A little/None of the time	2.7 (1.9 to 4.0)	1.7 (1.2 to 2.4)	3.4 (2.3 to 5.0)
Level of education
Higher (University)	2.5 (1.9 to 3.5)	1.9 (1.4 to 2.6)	3.0 (2.2 to 4.1)
Medium and basic	4.0 (2.3 to 7.1)	2.8 (1.6 to 4.8)	5.8 (3.2 to 10.6)
Current health status
Excellent/Very good	3.3 (1.9 to 5.6)	3.4 (2.0 to 6.0)	4.3 (2.5 to 7.3)
Good/Fair/Poor	2.8 (2.0 to 3.8)	1.7 (1.2 to 2.4)	3.3 (2.4 to 4.6)
Rating of quality of care based on own hospital stay experience
Excellent/Very good	2.5 (1.6 to 3.9)	1.9 (1.2 to 2.9)	2.8 (1.8 to 4.3)
Good/Fair/Poor	3.2 (2.3 to 4.6)	2.1 (1.5 to 2.9)	3.9 (2.8 to 5.7)
Rating of care as safe based on own experience
Yes, completely	2.9 (2.2 to 4.0)	2.0 (1.5 to 2.8)	3.7 (2.7 to 5.0)
Yes, partially/No	2.7 (1.4 to 5.1)	1.8 (0.9 to 3.2)	2.3 (1.3 to 4.4)
Intention to recommend the hospital based on own experience
Yes, definitely	2.9 (2.2 to 4.1)	1.9 (1.4 to 2.6)	3.3 (2.4 to 4.6)
Yes, probably/No	2.5 (1.5 to 4.4)	2.2 (1.3 to 3.8)	3.8 (2.1 to 6.8)
Personal experience of drug related adverse events
Yes	1.4 (0.5 to 3.8)	4.5 (1.6 to 13.1)	3.5 (1.3 to 9.6)
No	2.9 (2.2 to 3.9)	1.9 (1.4 to 2.5)	3.4 (2.5 to 4.5)