| Work system or structure |
Person |
Education, skills and knowledge |
| Motivation and needs |
| Physical characteristics |
| Psychological characteristics |
| Organization |
Teamwork |
| Coordination, collaboration and communication |
| Organizational culture and patient safety culture |
| Work schedules |
| Social relationships |
| Supervisory and management style |
| Performance evaluation, rewards and incentives |
| Technologies and tools |
Various information technologies: electronic health record, computerized provider order entry and bar coding medication administration |
| Medical devices |
| Other technologies and tools |
| Human factors characteristics of technologies and tools (e.g. usability) |
| Tasks |
Variety of tasks |
| Job content, challenge and utilization of skills |
| Autonomy, job control and participation |
| Job demands (e.g. workload, time pressure, cognitive load, need for attention) |
| Environment |
Layout |
| Noise |
| Lighting |
| Temperature, humidity and air quality |
| Work station design |
| Process |
Care processes and other processes |
Care processes |
| Other processes: information flow, purchasing, maintenance, cleaning |
| Process improvement activities |
| Outcomes |
Employee and organizational outcomes |
Job satisfaction and other attitudes |
| Job stress and burnout |
| Employee safety and health |
| Turnover |
| Organizational health (e.g. profitability) |
| Patient outcomes |
Patient safety |
| Quality of care |
