Table 1 Descriptive statistics and inter‐rater reliability for the identification and classification of communication failures and their associated negative outcomes.
Observer 1 | Observer 2 | Observer 3 | Reliability* (procedure) | Reliability† (event) | |
---|---|---|---|---|---|
Number of procedures observed | 18 | 20 | 16 | ||
Mean number of failures perprocedure | |||||
Total | 3.00 (3.77) | 2.80 (2.17) | 2.56 (2.19) | 0.76 | |
Occasion | 0.78 (1.06) | 1.10 (1.25) | 0.81 (1.05) | 0.83 | |
Purpose | 0.89 (1.13) | 1.10 (1.25) | 0.75 (1.00) | 0.33 | |
Audience | 0.44 (0.71) | 0.20 (0.41) | 0.56 (0.73) | 0.71 | |
Content | 1.72 (0.24) | 1.75 (0.22) | 1.38 (0.25) | 0.70 | |
Mean number of outcomes per procedure | |||||
Total | 2.64 (2.65) | 2.06 (1.60) | 2.31 (1.89) | 0.64 | |
Inefficiency | 1.43 (1.83) | 1.18 (0.88) | 1.31 (1.38) | 0.81 | |
Delay | 0.71 (1.38) | 0.12 (0.33) | 0.31 (0.63) | 0.64 | |
Tension | 1.36 (1.60) | 1.12 (1.45) | 0.92 (1.44) | 0.67 | |
Resource waste | 0.14 (0.36) | 0.12 (0.33) | 0.15 (0.38) | — | |
Workaround | — | ||||
Procedural error | — | ||||
Adverse event | — | ||||
Patient inconvenience | — |
*Single‐rater generalisability coefficients for the total number of events recorded for each procedure.
†Mean of the three pairwise κ coefficients calculated for the type of event recorded, given that an event was recorded by both observers.