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. 2007 Aug;16(4):271–278. doi: 10.1136/qshc.2006.019505

Table 1 Evaluation framework.

System functions Human perspectives Organisational context
Structure Technical detail Changed work conditions and implied requirements Sustainability, opportunity costs, management needs, skill requirements
Process Information processing; correct and valid Human participation in tasks; social interaction Altered delivery and practice
Outcome Relevant, applicable, reliable Quality of service, and outcomes Effect in the world

Adapted from Cornford et al.16