| Set B, Consultation 22 |
A female customer aged 40–49 years requests Nurofen
(ibuprofen). The medicine counter assistant sells this product without further discussion. |
This consultation was rated as a violation, with both assessors assigning a rating of 10. This was a violation because no information was gathered about who would be using the product, nor the indication for use. |
| Set F, Consultation 49 |
A female customer aged 30–39 years asks for a tube of Canesten. The medicine counter assistant sells this product without asking any questions or eliciting any information. |
This consultation was rated as a violation, with both assessors assigning a rating of 10. This was a violation because no information was gathered about who would be using neither the product nor the indication for use. |
| Set H, Consultation 57 |
A female customer aged 60–69 years asks for eardrops. The medicine counter assistant asks whether this is for earwax,
which the customer confirms. The customer complains of pain and says that she usually uses Cerumol. The medicine counter assistant says that because there is pain she should not sell Cerumol because there may be an infection. The customer explains that she often has earwax and has previously been told to use Cerumol. The medicine counter assistant repeats what she said about pain. The customer says she is going away on holiday and won't be able to see the GP before she leaves. She asks whether Cerumol is in stock. The medicine counter assistant says yes and places the packet on the counter. The customer is persistent about buying the product so the medicine counter assistant refers to the pharmacist who comes to the counter. The pharmacist states that she is not happy to sell the product and is not prepared to do so. The customer is not happy and leaves saying “I'll just get it somewhere else”. |
This consultation was rated fully guideline compliant by both assessors. |
