Table 4 Percentage compliance with guideline recommendations.

Guideline relating to:	Compliant Median % [IQR]	Non‐compliant Median % [IQR]	Missing Median % [IQR]
Advice/symptom presentation: ensuring information gathered to make suitable recommendation	77.8 [66.7–91.7]	11.1 [5.6–25.0]	0 [0–11.8]
Product request: ensuring information gathered to ensure request is appropriate for customer's needs	26.3 [19.5–47.2]	73.7 [50.0–77.8]	0 [0–5.6]
Specific patient groups: individuals who may require additional care such as the elderly	63.2 [59.5–77.8]	27.8 [16.7–37.9]	0 [0–13.9]
Specific drug groups: drugs or therapeutic categories that may require additional care with supply and or use such as drugs which may be abused	63.2 [38.9–88.9]	26.3 [5.6–44.4]	0 [0–8.2]

IQR, interquartile range.