Table 1 Advice given to callers at NHS Direct.
| Advice given by NHS Direct | Number of calls (% of total n = 3312) |
|---|---|
| 999 as soon as possible | 55 (1.6) |
| A&E as soon as possible | 329 (9.9) |
| A&E within 4 h | 76 (2.2) |
| Total advised A&E | 460 (13.8) |
| GP within 4 h | 735 (22) |
| GP within 12 h | 227 (6.8) |
| GP within 36 h | 229 (6.9) |
| Total advised GP | 1191 (36) |
| Contact dentist | 184 (5.4) |
| Contact health visitor | 34 (1) |
| Home care advice | 605 (18) |
| Call back contact failed | 73 (2.2) |
| Speak to GP | 96 (2.8) |
| Walk in centre | 93 (2.8) |
| Caller refused triage questioning | 27 (0.8) |
| Other | 503 (15) |
A&E, accident and emergency; GP, general practitioner.