Table 5.
Patients rating their satisfaction as „excellent“ in the EUROPEP questionnaire four weeks after the consultation
| Questions/items | CON | AM | X2-Test | ||
| % | CIa | % | CIa | ||
| Relationship and communication | |||||
| 1. Making you feel you had time during consultation? * | 61.7 | 57.9 – 65.4 | 76.5 | 72.1 – 80.9 | P < 0.001 |
| 2. Interest in your personal situation? * | 60.3 | 57.1 – 63.5 | 74.6 | 68.7 – 80.4 | P < 0.001 |
| 3. Making it easy for you to tell him or her about your problem?* | 62.9 | 59.0 – 66.9 | 71.6 | 65.6 – 77.6 | P = 0.023 |
| 4. Involving you in decisions about your medical care? * | 58.4 | 54.7 – 62.2 | 67.8 | 62.7 – 72.9 | P = 0.022 |
| 5. Listening to you?* | 67.1 | 64.1 – 70.1 | 80.0 | 75.8 – 84.3 | P < 0.001 |
| 6. Keeping your records and data confidential? * | 75.4 | 72.7 – 78.0 | 85.0 | 79.4 – 90.7 | P = 0.002 |
| Medical care | |||||
| 7. Quick relief of your symptoms? | 27.6 | 24.8 – 30.5 | 26.7 | 22.5 – 31.0 | n.s. |
| 8. Helping you to feel well so that you can perform your normal daily activities? | 41.2 | 38.2 – 44.3 | 45.4 | 39.9 – 50.9 | n.s. |
| 9. Thoroughness? * | 56.5 | 52.9 – 60.1 | 70.4 | 64.3 – 76.5 | P < 0.001 |
| 10. Physical examination of you? | 52.6 | 49.7 – 55.5 | 55.6 | 48.5 – 62.7 | n.s. |
| 11. Offering you services for preventing diseases (screening, health checks, immunizations)? * | 48.7 | 45.1 – 52.3 | 41.5 | 35.5 – 47.5 | P = 0.006 |
| Information and support | |||||
| 12. Explaining the purpose of tests and treatments? * | 60.2 | 56.9 – 63.4 | 68.0 | 62.8 – 73.2 | P = 0.044 |
| 13. Telling you what you wanted to know about your symptoms and/or illness? * | 60.2 | 57.0 – 63.4 | 69.9 | 65.0 – 74.8 | P = 0.005 |
| 14. Helping you deal with emotional problems related to your health status?* | 49.7 | 46.6 – 52.8 | 61.3 | 55.2 – 67.5 | P = 0.004 |
| 15. Helping you understand of following his or her advice? | 51.0 | 48.1 – 54.0 | 47.9 | 41.9 – 53.9 | n.s. |
| Continuity and cooperation | |||||
| 16. Knowing what s/he had done or told you during earlier contacts? | 53.4 | 50.0 – 56.9 | 59.8 | 52.6 – 67.0 | n.s. |
| 17. Preparing you for what to expect from specialist or hospital care? | 55.7 | 51.6 – 59.8 | 56.4 | 48.3 – 64.5 | n.s. |
| Facilities availability and accessibility | |||||
| 18. The helpfulness of the staff (other than the doctor)? | 66.1 | 62.3 – 69.9 | 72.7 | 67.4 – 78.0 | n.s. |
| 19. Getting an appointment to suit you? | 1.2 | 0.6 – 1.8 | 1.6 | 0.5 – 2.6 | n.s. |
| 20. Getting through to the practice on telephone? | 72.1 | 68.7 – 75.4 | 70.5 | 65.6 – 75.3 | n.s. |
| 21. Being able to speak to the general practitioner on the telephone? | 58.3 | 54.4 – 62.1 | 67.9 | 61.8 – 74.1 | (P = 0.076) |
| 22. Waiting time in the waiting room? | 38.1 | 32.4 – 43.7 | 39.7 | 31.1 – 48.4 | n.s. |
| 23. Providing quick services for urgent health problems? | 71.6 | 68.3 – 74.9 | 76.9 | 69.9 – 83.9 | n.s. |
* = significant values (p < 0.05) between CON and AM group
n.s. = difference between CON and AM group not significant
a = 95% Confidence Interval