Table 2.
Exploratory factor analysis of patients' satisfaction with assessment site services: factor loadings and reliability analysis
| Items | Factor 1 | Factor 2 |
| Factor 1: Satisfaction with general services | ||
| Medical care1 | 0.518 | 0.280 |
| Complaint procedure2 | 0.519 | 0.221 |
| Cleanliness of the facility | 0.616 | 0.291 |
| Privacy during examinations | 0.730 | 0.302 |
| Confidentiality of medical records | 0.706 | 0.356 |
| Health information about HIV/AIDS | 0.818 | 0.173 |
| Opportunity to ask questions | 0.587 | 0.218 |
| Language used during consultations | 0.578 | 0.340 |
| Facility opening hours | 0.476 | 0.305 |
| Factor 2: Satisfaction with nurses | ||
| Respect shown by nurses | 0.146 | 0.587 |
| Information provided by nurses on ART | 0.205 | 0.836 |
| Waiting time before consultation | 0.041 | 0.123 |
| % Variance explained | 28.7 | 21.1 |
| Cronbach's α | 0.862 | 0.722 |
1 Referring to general medical care provided at the facility.
2 It is policy in South Africa that clinics should have a formal, clear, structured complaint procedure and should also maintain a register of complaints and how they were addressed.