Table 1.

Resolving Disagreements: Model and Skills

Models and skills
1. Elicit the other person’s perspective
a. Identify belief model
b. Identify emotions
c. Identify behavioral expectations
2. Acknowledge the other person’s perspective
a. Active listening
b. Empathy skills
3. Present your own perspective: beliefs and expectations
4. Identify common goals
a. First, identify the situation you both are trying to achieve
b. Then, negotiate the method(s) for achieving that state
5. Set Boundaries
a. State boundaries in professional terms (practice guidelines, policies, external constraints), rather than personal terms (blaming)
b. State what is inside rather than outside your boundaries