Table 4.
Patient Experiences of Care Composite Scores
| Practice site level (n = 373 groups) | Individual physician level (n = 119 physicians) | |||
|---|---|---|---|---|
| HEDIS indicator | Mean score | Standard deviation | Mean score | Standard deviation |
| Clinical interactions | ||||
| Doctor/patient communication | 88.2 | 3.8 | 85.4 | 7.2 |
| Clinical team interactions | 83.5 | 4.7 | 80.9 | 5.0 |
| Health promotion support | 92.6 | 6.1 | 78.5 | 12.0 |
| Organizational features of care | ||||
| Integration of care | 84.4 | 4.9 | 83.7 | 7.2 |
| Office staff | 86.3 | 4.8 | 95.0 | 5.6 |
| Visit-based continuity | 88.5 | 6.7 | 86.1 | 5.6 |
| Organizational access | 81.9 | 5.7 | 81.7 | 5.7 |