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. Author manuscript; available in PMC: 2009 Oct 1.
Published in final edited form as: J Manipulative Physiol Ther. 2008 Oct;31(8):602–610. doi: 10.1016/j.jmpt.2008.09.010

Table.2.

Semi-Structured Satisfaction Interview Questions

1. In general, when you go to a doctor or chiropractor what kinds of things influence how satisfied you are with the overall experience?
1a. Of the things you just mentioned, which are the most important to you?
2. Let's shift gears now and talk specifically about the clinic here. Tell me about your satisfaction with the experience you had at this clinic.
2a. A couple of minutes ago, we talked about the things that are most important to you in terms of satisfaction, these were__________and__________. Tell me about your satisfaction with the clinic here in terms of__________and__________.