. Author manuscript; available in PMC: 2009 Oct 1.

Published in final edited form as: J Manipulative Physiol Ther. 2008 Oct;31(8):602–610. doi: 10.1016/j.jmpt.2008.09.010

Table.2.

Semi-Structured Satisfaction Interview Questions

1.	In general, when you go to a doctor or chiropractor what kinds of things influence how *satisfied* you are with the overall experience?
1a.	Of the things you just mentioned, which are the *most important* to you?
2.	Let's shift gears now and talk specifically about the clinic *here*. Tell me about your satisfaction with the experience you had at this clinic.
2a.	A couple of minutes ago, we talked about the things that are *most important* to you in terms of satisfaction, these were__________and__________. Tell me about your satisfaction with the clinic here in terms of__________and__________.