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Matrix of Satisfaction Constructs*
| Caring | Quality of Care | Information | Effectiveness |
|---|---|---|---|
| Exchange of information | Proactive | Of Care (Outcome) | |
| Kind of treatment | Informative | Of Doctor | |
| Global treatment approach | Timely | Listening | |
| Understandable | Knowledgeable | ||
| Experienced | |||
| Uses an active management approach |
Original categories for satisfaction in the PSS included the headings information, caring, and effectiveness. Additional category and subcategories were identified from the narrative data.
