Table 2.

Item to Scale Correlations

Item		Scale
		Nurse Communication	Doctor Communication	Nursing Services	Physical Environment	Pain Control	Communication about Medicines	Discharge Information	CHART-Augmented Discharge Information	Composite for Three CHART Items	Composite for Four CHART Items	Composite for Five CHART Items
Nurse communication
Q01	Nurses treat with courtesy and respect	0.71*	0.41	0.52	0.42	0.47	0.40	0.21	0.32	0.44	0.42	0.47
Q02	Nurses listen carefully	0.75*	0.46	0.55	0.45	0.50	0.46	0.24	0.36	0.48	0.46	0.49
Q03	Nurses explain things understandably	0.68*	0.49	0.50	0.41	0.47	0.49	0.26	0.40	0.45	0.44	0.48
Doctor communication
Q05	Doctors treat with courtesy and respect	0.44	0.73*	0.31	0.27	0.37	0.31	0.21	0.31	0.41	0.39	0.41
Q06	Doctors listen carefully	0.47	0.79*	0.34	0.29	0.39	0.37	0.24	0.35	0.43	0.41	0.42
Q07	Doctors explain things understandably	0.48	0.73*	0.34	0.29	0.38	0.40	0.26	0.38	0.42	0.40	0.42
Nursing services
Q04	Received help when pressed call button	0.60	0.35	0.44*	0.42	0.44	0.39	0.20	0.31	0.41	0.39	0.42
Q11	Received help with bathroom	0.43	0.29	0.44*	0.35	0.41	0.34	0.22	0.30	0.33	0.32	0.34
Physical environment
Q08	Hospital room and bathroom kept clean	0.44	0.26	0.39	0.32*	0.33	0.32	0.18	0.26	0.35	0.33	0.37
Q09	Hospital room area quiet at night	0.36	0.25	0.35	0.32*	0.30	0.30	0.14	0.21	0.32	0.30	0.31
Pain control
Q13	Pain well controlled	0.43	0.36	0.41	0.32	0.66*	0.37	0.22	0.31	0.37	0.35	0.38
Q14	Staff helped with pain management	0.59	0.43	0.50	0.40	0.66*	0.44	0.23	0.35	0.45	0.43	0.47
Communication about medicines
Q16	Staff tell what new medicine is for	0.47	0.39	0.38	0.30	0.41	0.55*	0.30	0.44	0.35	0.35	0.40
Q17	Staff describe side effects of new medicine	0.44	0.33	0.38	0.36	0.37	0.55*	0.35	0.48	0.35	0.35	0.40
Discharge information (19, 20)
CHART-augmented discharge information (19, 20, 28, 29)
Q19	Reversed: talk re help after discharge	0.22	0.20	0.19	0.17	0.20	0.28	0.29*	0.37*	0.19	0.20	0.23
Q20	Reversed: written information about re symptoms	0.22	0.23	0.21	0.15	0.19	0.32	0.29*	0.49*	0.19	0.19	0.22
Q28	Explain medicines to be used at home understandably	0.44	0.40	0.34	0.28	0.36	0.50	0.38	0.50*	0.39	0.40	0.45
Q29	Danger signals to watch at home	0.40	0.37	0.34	0.27	0.34	0.49	0.51	0.61*	0.35	0.36	0.41
Composite for three CHART items (23, 25, 27)
Composite for four CHART items (23, 24, 25, 27)
Composite for five CHART items (23, 24, 25, 26, 27)
Q23	Organized admission process	0.40	0.35	0.34	0.34	0.35	0.32	0.21	0.30	0.41*	0.42*	0.45*
Q24	Explained reason for room delay	0.22	0.19	0.18	0.16	0.19	0.20	0.14	0.21	0.26	0.26*	0.27*
Q25	Scheduled test performed on time	0.42	0.39	0.36	0.35	0.37	0.33	0.20	0.31	0.45*	0.43*	0.47*
Q26	Check ID before giving medicines/treatment/test	0.39	0.29	0.31	0.28	0.31	0.37	0.24	0.35	0.36	0.35	0.35*
Q27	Reversed: received different information from doctors and nurses	0.33	0.30	0.23	0.21	0.26	0.21	0.10	0.18	0.29*	0.26*	0.28*
Q31	Interpreter available	0.05	0.06	0.05	0.05	0.05	0.05	0.03	0.04	0.05	0.05	0.05

^*Item-scale correlation, corrected for item overlap with the scale total score.

CHART, California Hospitals Assessment and Reporting Taskforce.