. 2008 Dec;43(6):2201–2222. doi: 10.1111/j.1475-6773.2008.00867.x

Table 6.

Regression Coefficients of Composites and Patients' Characteristics on the Global Rating and the Willingness to Recommend

Composite	Global Rating				Willingness to Recommend

	CAHPS^†	CAHPS +CHART (Three Items)	CAHPS +CHART (Four Items)^‡	CAHPS +CHART (Five Items)^‡	CAHPS^†	CAHPS +CHART (Three Items)^‡	CAHPS +CHART (Four Items)^‡	CAHPS +CHART (Five Items)^‡
Intercept	0.583^**	0.076	0.086	0.009	0.973^**	0.792^**	0.796^**	0.766^**
Communication with nurse	0.038^**	0.033^**	0.033^**	0.032^**	0.013^**	0.011^**	0.011^**	0.011^**
Communication with doctor	0.012^**	0.006^**	0.007^**	0.007^**	0.004^**	0.002^**	0.003^**	0.003^**
Nursing services	0.010^**	0.009^**	0.009^**	0.009^**	0.003^**	0.003^**	0.003^**	0.003^**
Physical environment	0.018^**	0.015^**	0.016^**	0.016^**	0.005^**	0.004^**	0.004^**	0.004^**
Pain control	0.008^**	0.006^**	0.006^**	0.006^**	0.003^**	0.002^**	0.002^**	0.002^**
Communication about medicines	0.003^**	0.002^**	0.002^**	0.001^**	0.001^**	0.000^**	0.000^**	0.000^**
Discharge information	0.004^**				0.001^**
Discharge information, CHART augmented		0.006^**	0.006^**	0.005^**		0.002^**	0.002^**	0.002^**
CHART coordination of care composite		0.023^**	0.022^**	0.025^**		0.008^**	0.008^**	0.009^**
Age≥65	0.221	0.166^**	0.166^**	0.160^**	0.067^**	0.048^**	0.048^**	0.045^**
Gender=male	0.068^**	0.056^**	0.058^**	0.050^**	0.032^**	0.027^**	0.028^**	0.025^**
Education=some college+	−0.056^**	−0.053^**	−0.047^*	−0.048^*	0.015^*	0.016^*	0.018^**	0.018^**
Ethnicity=Hispanic	0.170^**	0.188^**	0.178^**	0.182^**	−0.002	0.004	0.001	0.002
Ethnicity=Asian/Pacific Islander	0.129^**	0.163^**	0.146^**	0.158^**	0.024^*	0.036^**	0.029^**	0.034^**
Ethnicity=black	0.036	0.055	0.050	0.054	−0.040^**	−0.033^*	−0.035^*	−0.033^**
Ethnicity=all other except for white	−0.087	−0.050	−0.054	−0.057	−0.048^*	−0.035	−0.036	−0.037^*
Admission source=physician/HMO referral	−0.008	−0.028	−0.017	−0.012	0.012	0.004	0.008	0.010
Reason for admission=medical	0.005	0.007	−0.001	−0.008	−0.001	0.000	−0.003	−0.005
Reason for admission=surgical	0.037	−0.013	−0.002	−0.010	0.007	−0.011	−0.007	−0.010
Health status=fair/poor	−0.001	0.024	0.026	0.015	0.008	0.017^*	0.018^*	0.014
Discharge status=expired/LAMA	−0.397^**	−0.300^*	−0.318^*	−0.313^*	−0.159^**	−0.125^**	−0.131^**	−0.129^**
Survey language=Spanish	0.264^**	0.224^**	0.250^**	0.261^**	0.080^**	0.066^**	0.075^**	0.079^**
Survey language=other	−0.078	−0.042	−0.051	−0.044	−0.012	0.000	−0.003	0.000
Model R²	0.469	0.493	0.491	0.492	0.419	0.444^*	0.442	0.443

^**

p<.01

p<.05.

^†

Regression models with the CAHPS composites and patients' characteristics.

^‡

Regression models with the six CAHPS composites, CHART item-augmented discharge information composite, and the three-, four-, and five-item CHART coordination of care composites, and patients' characteristics.

CAHPS, Consumer Assessment of Health Care Providers and Systems; CHART, California Hospitals Assessment and Reporting Taskforce; HMO, health maintenance organization; LAMA, left against medical advice.