0. Unconscious incompetence |
Doesn’t know what collaboration is |
Doesn’t know that he/she doesn’t know |
I. Low level collaboration |
Jobs done in complementary ways on parallel tracks |
Little or no interaction |
Smooth hand-offs |
Use of protocol or pathway |
Little affective component |
II. Mid level |
Give and take interactions |
Use of other’s abilities to jointly problem solve |
Active listening regarding patient care issues |
Satisfaction with job well-done |
Some appreciation of “the other” |
III. High level (high order) collaboration |
Fluid, repetitive interactions |
Flexible use of one another’s’ abilities and talents |
On-the-spot collaborative problem solving |
Intuitive appreciation of others’ needs and use of that knowledge |
Potential for high level affective outcomes |