Box. Surveyed Quality Enhancing Capabilities of Primary Care Practices

Patient assistance and reminders

Specially trained staff assist patients in chronic disease self-management

System for contacting patients who are due for preventive services

Reminders to provide guideline-based preventive care*

Culture of quality

Performance feedback to physicians on measures of clinical quality

Performance feedback to physicians on patient experience

New initiatives to improve performance on clinical quality

New initiatives to improve performance on patient experience

Frequent meetings to discuss practice site performance on quality

Having a leader for clinical quality

Enhanced access

On-site language interpreters

Clinicians’ spoken languages while delivering clinical care

Regular hours on weekends

Electronic health records

Use and functionality:

Frequent use

Results (radiology and laboratory)

Notes from non-primary care specialists

Medication and problem lists

Electronic reminders

*Reminder system classified as present if the respondent reported having a reminder system to prompt any of the following services, when clinically indicated: mammograms, Pap smears, Chlamydia screening, asthma controller medication prescription, diabetes services (hemoglobin A1c testing, cholesterol testing, eye examinations, nephropathy monitoring), and coronary artery disease services (cholesterol testing and beta blocker prescription).