Table 2.

Rotated Component Matrix

	Interpersonal Relations 1	Conveying Medical Information 2
Item 2: Greeting them warmly; calling them by the name they prefer; being friendly, never crabby or rude	0.734
Item 3: Treating them like they're on the same level; never "talking down" to them or treating them like a child	0.727
Item 5: Showing interest in them as a person; not acting bored or ignoring what they have to say	0.659
Item 1: Telling them everything; being truthful, upfront and frank; not keeping things from them that they should know	0.630
Item 4: Letting them tell their story; listening carefully; asking thoughtful questions; not interrupting them while they're talking	0.613
Item 10: Using words they can understand when explaining their problems and treatment; explaining any technical medical terms in plain language	0.563	0.369
Item 11: How would you rate your level of professionalism?	0.548	0.532
Item 9: Explaining what they need to know about their problems, how and why they occurred, and what to expect next		0.796
Item 7: Discussing options with them; asking their opinion; offering choices and letting them help decide what to do; asking what they think before telling them what to do		0.697
Item 6: Warning them during the physical exam about what you are going to do and why; telling them what you find		0.662
Item 8: Encouraging them to ask questions; answering them clearly; never avoiding their questions or lecturing them		0.659

Note: Only loadings above 0.3 are shown