Table 1.
Items on questionnaire
| Is your practice 100% open/advanced access? (Y/N) |
| If not, in a normal working week, does your practice offer pre-bookable appointments for: |
| The same day? (Y/N) |
| Next working day? (Y/N) |
| Up to two days or more in advance? (Y/N) |
| Up to one week in advance? (Y/N) |
| Up to one month in advance? (Y/N) |
| More than one month in advance? (Y/N) |
| Has your practice made any of the following significant changes to your appointment system, or the services offered to patients since the introduction of the nGMS contract? |
| Offered more open/advanced access or less bookable slots? (Y/N) |
| Introduced a telephone triage system for appointments? (Y/N) |
| Employed/trained a nurse practitioner? (Y/N) |
| Introduced a minor illness clinic? (Y/N) |
| More GP phone consultations on a systematic basis? (Y/N) |
| Factual data about the practice: |
| List size/Number of WTE doctors/nurse practitioners/nurses/healthcare assistants |
| Did your practice achieve the QoF Access Target 2004/2005? (Y/N) |
| In your opinion, are patients able to obtain an appointment at the time they need it? |
| Answer options: all of the time/most of the time/some of the time/not very often, hardly ever/don't know |
| In your opinion, do patients get an appointment with the GP of their choice? |
| Answer options: all of the time/most of the time/some of the time/not very often/hardly ever/don't know |
| In your opinion, what has happened to the number of verbal complaints received at the practice regarding the appointment system? |
| Answer options: increased a lot/increased a little/stayed the same/decreased a little/decreased a lot |
| In your opinion, what has happened to the level of aggression directed at receptionists if patients don't get the appointment they want when they want it? |
| Answer options: increased a lot/increased a little/stayed the same/decreased a little/decreased a lot |
| In your opinion, from the perspective of GPs, do you think they consider the current system of appointment provision to be? |
| Answer options: very good/good/satisfactory/poor/very poor |
| In your opinion, from the perspective of receptionists, do you think they consider the current system of appointment provision to be? |
| Answer options: very good/good/satisfactory/poor/very poor |
| In your opinion, from the perspective of patients, do you think they consider the current system of appointment provision to be? |
| Answer options: very good/good/satisfactory/poor/very poor |